Terms and Conditions for Man With Van Yiewsley

These Terms and Conditions set out the basis on which Man With Van Yiewsley provides removal, transport, delivery, and related services to customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order. In these terms, “we,” “us,” and “our” refer to the service provider, and “you” refers to the customer or any person acting on the customer’s behalf.

These terms are intended to create clear expectations about the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework governing the service. They are designed to support a fair and professional service while keeping the arrangement straightforward. Nothing in these terms is intended to limit rights that cannot lawfully be excluded under UK law.

The use of our service is limited to lawful purposes only. You must ensure that any goods, items, materials, or waste presented for transport are owned by you or that you have the right to authorise their movement. Where a booking includes disposal or removal of waste, you must ensure that all items are accurately described and comply with applicable regulations.

1. Booking Process

All bookings are subject to availability and confirmation by us. A booking is not confirmed until we have accepted your request and, where required, received any deposit or payment specified in the quotation. We may refuse a booking if we believe that the requested service is unsuitable, unsafe, unlawful, or outside the scope of our operational capacity.

When requesting a booking for man with van services, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, item descriptions, estimated volume, parking restrictions, stairs, lifting needs, and any special handling requirements. If any information changes after confirmation, you must tell us as soon as possible. We may revise the quotation, scheduling, vehicle size, staffing, or service approach if the new information materially affects the job.

We aim to arrive within the agreed time window, but all times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, weather, breakdown, access issues, or matters beyond our control. We will use reasonable efforts to inform you of significant delays. If access is not available at the agreed time, we may treat this as a failed attendance and charge in accordance with the cancellation and waiting-time terms.

2. Pricing and Payments

Prices may be provided as an hourly rate, fixed fee, or a combination of both, depending on the nature of the work. Any quotation is based on the information supplied at the time of booking. If the job differs from the description provided, additional charges may apply. This includes, for example, extra items, longer loading times, multiple trips, additional floors, poor access, or waiting beyond a reasonable period.

Unless stated otherwise, payment is due on completion of the service. We may require a deposit, part payment, or full advance payment for certain bookings, including those involving larger jobs, peak periods, or waste collection. Accepted payment methods will be confirmed at booking. If a payment is not made when due, we may suspend or refuse further services and recover any costs reasonably incurred in pursuing payment.

All prices, unless otherwise stated, may be subject to VAT or other applicable taxes where relevant. Any parking fees, congestion charges, tolls, permits, or similar third-party charges arising from the job may be added to the final invoice if they were not included in the original quotation. We will normally seek approval before incurring significant additional charges, except where immediate action is reasonably required to complete the service.

3. Cancellations and Changes

You may cancel or rearrange a booking by giving reasonable notice. The amount of notice required may depend on the size and timing of the job. Where cancellation is made with sufficient notice, no fee may apply or a reduced charge may be payable, depending on any deposit policy already agreed. Where cancellation occurs at short notice, we reserve the right to charge a cancellation fee to recover lost time, administration, and any committed costs.

If you are not present at the agreed time, if access is denied, or if the job cannot proceed because the information supplied was materially inaccurate, we may treat the booking as cancelled by you and charge accordingly. For larger or time-sensitive man with van bookings, a minimum charge may apply once the team or vehicle has been dispatched.

We may also cancel or postpone a booking where circumstances make performance impractical or unsafe, including severe weather, mechanical failure, staff illness, road closures, or concerns about legality or access. If we cancel for reasons within our reasonable control, we will seek to rearrange the service or refund any advance payment for undelivered work. Our liability for cancellation will be limited to the refund of sums paid for the cancelled portion of the service, unless otherwise required by law.

4. Customer Responsibilities

You are responsible for ensuring that all items are adequately packed, labelled, and ready for safe handling unless we have expressly agreed to pack or dismantle them. Fragile items, valuables, documents, and delicate electronics should be separately identified. You should remove or secure personal data, passwords, and any confidential material before transport. We do not inspect the contents of sealed packages unless necessary for safety or legal compliance.

You must ensure that access routes, driveways, parking areas, and loading points are suitable for the vehicle and crew. If a permit is required, you are responsible for arranging it unless we have agreed otherwise in writing. You should also ensure that any lift, stairway, or internal route can safely accommodate the items being moved. If an item cannot be moved because of restricted access or hidden risks, we may pause the work, request additional support, or decline to continue.

Where items require disconnection, reassembly, or special handling, you must tell us in advance. We do not normally provide electrical, gas, plumbing, or specialist installation services unless specifically agreed and legally permitted. You are responsible for ensuring that any appliances have been properly drained, defrosted, or made safe before collection.

5. Liability and Risk

We will take reasonable care when handling your items and carrying out the service. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for pre-existing damage, normal wear and tear, inadequate packaging, hidden defects, or loss arising from information you failed to provide.

Where goods are loaded and transported by us, risk in the goods may pass in accordance with the agreed service arrangement and applicable law. You remain responsible for insuring items of high value unless we have expressly agreed to take additional responsibility. We recommend that you maintain suitable insurance for your goods, particularly where the move includes antiques, artwork, electronics, or unusually fragile items.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. Subject to that, our total liability for any claim arising from a single booking will not exceed the amount paid or payable for the relevant service, unless a higher limit is required by law or expressly agreed in writing.

6. Waste Regulations and Disposal Services

If your booking includes the collection, transport, or disposal of waste, you must ensure that the items are correctly described and that you have the legal right to transfer them to us for removal. We only accept waste types that we are authorised and equipped to handle. We may refuse to collect items that appear hazardous, contaminated, restricted, or outside the scope of the service.

All waste handling must comply with applicable UK waste regulations, including requirements relating to duty of care, transfer documentation, and lawful disposal. You must not present hazardous materials, asbestos, chemicals, solvents, oils, pressurised containers, clinical waste, gas cylinders, or any item that requires specialist licensing unless we have expressly agreed in writing and confirmed that we are authorised to handle it. If prohibited waste is discovered, we may refuse collection or remove it only where permitted by law and safe to do so.

Where we collect waste, you agree that the description you provide is accurate to the best of your knowledge. If waste is misdescribed and additional compliance, sorting, or disposal costs arise, you will be responsible for those charges. You also acknowledge that fly-tipping, illegal dumping, and the improper transfer of waste are criminal matters. We reserve the right to suspend or terminate any booking if we reasonably believe the waste involved may be unlawful or improperly declared.

7. Delays, Force Majeure, and Service Interruptions

We will not be liable for any delay or failure to perform where the cause is beyond our reasonable control. This includes, without limitation, traffic incidents, extreme weather, road closures, accidents, public transport disruption affecting staff, strikes, acts of government, emergencies, fire, flood, or power failure. If such an event occurs, we will take reasonable steps to resume or rearrange the service as soon as practicable.

Where the service is delayed but still completed, any revised timing will be managed as reasonably as possible. If a delay makes completion impossible on the planned date, we may offer a new date or refund any prepaid amount for the undelivered portion of the service. We will not be responsible for indirect losses such as missed appointments, business interruption, loss of profit, or emotional distress, except where such exclusion is not permitted by law.

If a booking involves multiple stages, such as collection, storage, re-delivery, or linked appointments, each stage may be treated separately for scheduling and payment purposes unless otherwise agreed. Any change to one stage may affect the overall timetable and cost.

8. Complaints and Claims

If you believe something has gone wrong, you should notify us as soon as reasonably possible so that we can investigate. Claims for loss or damage should be supported by clear details, photographs where available, and proof of value or repair cost. You must take reasonable steps to minimise any loss or further damage after an incident occurs.

We may request access to the goods, packaging, site, or relevant documentation to assess the claim. Any claim notified long after the service may be harder to investigate and may be rejected if the delay has prejudiced our ability to review the matter fairly. Nothing in this section affects your statutory rights.

9. Data, Communications, and Record Keeping

We may keep written or electronic records of bookings, quotations, invoices, route details, and service notes for operational and legal purposes. Any personal data supplied in connection with a booking will be processed in line with applicable UK data protection law. We will use such information only where necessary to administer the service, communicate about the booking, handle payment, or meet legal obligations.

Communications relating to a booking may be sent by email, message, or other agreed method. You are responsible for ensuring that your contact details are correct and that you can receive important updates. If you fail to respond to reasonable requests for information or confirmation, we may be unable to proceed with the booking on the planned date.

We may rely on your instructions if they are given by a person reasonably believed to be authorised to act on your behalf. Where there is conflicting instruction, we may pause the service until clarity is obtained.

10. Governing Law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

For the avoidance of doubt, these terms are intended to apply to UK service arrangements and should be interpreted in a manner consistent with applicable consumer, transport, and waste legislation. Any variation to these terms must be agreed in writing. The fact that we do not enforce a right on one occasion does not mean that we waive that right in the future.

11. General Provisions These terms represent the whole agreement between you and us in relation to the relevant booking, except for any written variation agreed by both parties. No person who is not a party to the contract shall have any right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. If any provision is found invalid, the remainder will continue to apply as far as legally possible. By proceeding with a booking for Man With Van Yiewsley, you confirm that you have read, understood, and accepted these terms.