Man with Van Yiewsley Privacy Policy
This Privacy Policy explains how Man with Van Yiewsley collects, uses, stores and protects personal data relating to individuals in connection with our man and van and related services. It applies to all Man with Van Yiewsley customers in the Yiewsley area, as well as anyone who makes enquiries about our services, whether by phone, online, or in person.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process personal data that is necessary for providing our services and running our business. This may include the following categories of information:
Identity and contact details, such as your name, address, service addresses for collection and delivery, and any other contact details you choose to provide.
Booking and service information, such as dates and times of moves, details of the locations involved, description of items to be transported, special access instructions and any relevant notes you provide about the job.
Communication records, including information you provide in phone calls, text-based messages, forms, or other correspondence relating to enquiries, bookings, complaints or feedback.
Payment-related information, such as details about the payment method used, payment status and transaction details. We do not retain full payment card details if payments are processed via a secure payment provider.
Technical and usage information, where applicable, such as basic information generated by your use of any online forms or booking tools, including the date and time of your enquiry, device type or browser type.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, confirm a job, or communicate with us about our services. This can be done by phone, through online forms, or in person.
We may also receive personal data indirectly when someone else books a service on your behalf and provides your details as a contact or where we receive confirmation of payment from a payment processor.
Purposes and Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide quotes, confirm bookings and deliver our services. We use your identity, contact and service information to arrange and carry out man and van services. The lawful basis is the performance of a contract with you or taking steps at your request before entering into a contract.
To manage our relationship with you. This includes handling your enquiries, responding to questions or complaints and sending essential service communications such as booking confirmations or changes. The lawful basis is performance of a contract and, where appropriate, our legitimate interests in running our business and maintaining good customer relations.
To process payments and maintain financial records. We use relevant booking and payment details for invoicing, processing payments and keeping accurate financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.
To improve our services and ensure business efficiency. We may use non-excessive information about how our services are used, including feedback and basic usage data, to help improve our services and address operational issues. The lawful basis is our legitimate interests in developing and managing our services, provided your rights and freedoms are not overridden.
To comply with legal and regulatory requirements. We may process personal data to meet obligations under law, including responding to lawful requests from authorities or complying with court orders. The lawful basis is compliance with legal obligations.
Data Sharing and Processors
We do not sell your personal data. We share your personal data only when it is necessary, lawful and proportionate to do so, and only with recipients who are required to protect it.
We may share your personal data with trusted service providers acting as data processors. These may include payment processing providers, IT and hosting service providers, communication and messaging platforms, as well as professional advisers such as accountants where access to limited personal data is needed for their services.
Where we use processors, they act only on our instructions, are not allowed to use your data for their own purposes and are obliged to implement appropriate technical and organisational measures to protect your data.
We may also share personal data with third parties where required by law, in connection with legal claims, or to protect our rights, property or safety, or those of our customers or others.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or where data may be stored or accessed from outside the United Kingdom, we will ensure that appropriate safeguards are in place. These may include adequacy regulations for the destination country or standard contractual clauses or equivalent safeguards to protect your data to a standard essentially equivalent to UK data protection law.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, customer and booking records are kept for a period that allows us to manage ongoing services, handle queries and maintain accurate business records. Financial and transaction information is typically retained for periods required by tax and accounting laws.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to those who have a genuine business need to know it and ensuring that anyone processing personal data does so only in an authorised manner and is subject to a duty of confidentiality.
While we take reasonable steps to protect your personal data, no system can be completely secure. We cannot guarantee the absolute security of data transmitted to us, but we will continue to review and improve our security measures.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and legal exceptions, but we will always respond to any request you make in accordance with applicable law.
Right of access. You can request confirmation of whether we hold personal data about you and request a copy of that data.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data where there is no good reason for us to continue processing it.
Right to restriction of processing. You can ask us to suspend processing of your personal data in certain situations, for example if you want us to verify its accuracy.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis and you believe your rights and interests override our own.
Right to data portability. In certain circumstances, you can request that we provide you with your personal data in a structured, commonly used and machine readable format and have it transmitted to another controller where technically feasible.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or any communication we send you.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how your personal data is being handled. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be effective when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
