Man with Van Yiewsley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Yiewsley provides removal, collection, delivery, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, partnership, or organisation purchasing or using our services.
Services means any man and van, removal, relocation, transport, collection, delivery, loading, unloading, or related services provided by us.
Goods means the items, property, or belongings which are the subject of the services.
Quote means a price or estimate for services provided by us, whether in writing or verbally.
Booking means a confirmed request for services accepted by us.
2. Scope of Services
We provide man and van and small removal services for domestic and commercial clients. Our services may include loading, transport, unloading, and basic positioning of items within accessible areas of a property. Any additional services, such as packing, disassembly, reassembly, or storage, are subject to separate agreement and may incur extra charges.
We operate primarily within the local region and surrounding areas, but we may also undertake longer-distance work within the United Kingdom by prior agreement. All services are subject to availability, resource constraints, and safety considerations at our discretion.
3. Booking Process
3.1 Enquiries and Quotes
You may request a quote by providing accurate information about the addresses, access conditions, parking, the nature and quantity of goods, special handling requirements, and preferred dates and times. Quotes are usually based on the information you supply. If that information proves to be incomplete or inaccurate, we reserve the right to revise the quote or add reasonable additional charges.
3.2 Acceptance of Booking
A booking is only confirmed when we have expressly accepted it, including date, approximate start time, vehicle size or number of vehicles, and any specific service details. We may require a deposit to secure the booking. Until a booking is confirmed, availability is not guaranteed.
3.3 Changes to Bookings
Any changes to the date, time, addresses, or scope of services must be requested as early as possible. All changes are subject to our approval and availability. Significant changes may lead to a revised quote. If we are unable to accommodate a requested change and you decide to cancel, the cancellation terms in these conditions will apply.
4. Access, Parking, and Client Responsibilities
4.1 Access
You are responsible for ensuring that we have safe and reasonable access to the collection and delivery addresses, including any communal areas. This includes notifying us in advance of stairs, lifts, narrow doorways, low ceilings, or other access limitations that may affect the service.
4.2 Parking
You are responsible for arranging suitable parking as close as reasonably possible to the premises, including obtaining any permits or permissions required. If we incur parking charges or penalties due to lack of provision, these costs may be added to your final invoice.
4.3 Preparation of Goods
You must ensure that goods are properly packed, secured, and ready for transport, unless we have expressly agreed to provide packing or preparation services. Fragile or valuable items should be clearly identified and, where appropriate, separately packed and labelled.
4.4 Presence at the Property
You or an authorised representative must be present at the collection and delivery addresses to direct our team and confirm that all agreed items have been collected and delivered. If no one is present at the agreed time, waiting charges or abortive call-out fees may apply.
5. Payments and Charges
5.1 Pricing Basis
Our charges may be based on hourly rates, fixed prices, or a combination of both, as specified in your quote or booking confirmation. Additional charges may apply for extra labour, extended waiting times, additional journeys, fuel surcharges, tolls, congestion charges, or parking expenses.
5.2 Deposits
We may require a deposit at the time of booking. Deposits are usually non-refundable except where we cancel the booking without fault on your part. Any applicable deposit terms will be communicated at the time of booking.
5.3 Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may refuse to unload goods or complete delivery until full payment has been received. Where credit terms are agreed for commercial clients, payment must be made within the agreed period. Late payments may incur interest and administration fees.
5.4 Methods of Payment
We accept common UK payment methods as agreed at the time of booking. Any bank charges, transfer fees, or similar costs are your responsibility.
6. Cancellations and Postponements
6.1 Client Cancellations
If you wish to cancel or postpone your booking, you must notify us as early as possible. The following standard terms will usually apply, unless otherwise stated in your booking confirmation:
Cancellation with more than 72 hours notice prior to the agreed start time may result in a refund of any deposit, minus any reasonable administrative or preparatory costs already incurred.
Cancellation with between 24 and 72 hours notice may result in forfeiture of some or all of the deposit, or a fixed cancellation fee, to cover lost time and scheduling costs.
Cancellation with less than 24 hours notice may require payment of a higher cancellation charge, which may include a proportion of the quoted job value.
6.2 Postponements
Postponements are treated similarly to cancellations if they result in loss of work for the booked time. We will attempt to reschedule where possible, but this cannot be guaranteed.
6.3 Our Right to Cancel
We reserve the right to cancel or suspend services at any time if:
It is unsafe or unlawful to proceed with the work.
Access or parking is not reasonably available.
You fail to provide accurate information or reasonable cooperation.
You are in breach of these terms, including non-payment of deposits or prior invoices.
Where we cancel without fault on your part, any deposit paid for that service will normally be refunded.
7. Goods We Will Not Move
We will not carry or handle certain items, including but not limited to:
Illegal goods or substances.
Explosives, firearms, ammunition, or weapons.
Flammable, corrosive, toxic, or otherwise hazardous materials.
Live animals, plants requiring special conditions, or perishable goods likely to deteriorate.
Cash, securities, important documents, jewellery, luxury watches, or other items of exceptional value, unless agreed in writing in advance.
If such prohibited items are included without our knowledge, we shall have no liability for any loss, damage, or consequences arising from their presence, and we may charge for any necessary disposal or additional measures.
8. Waste Regulations and Disposal
8.1 Legal Compliance
We comply with applicable UK waste management and environmental regulations. We are not a general waste collection service and only remove items that are lawfully transferable and suitable for transport in our vehicles.
8.2 Waste and Rubbish
We may agree to remove certain unwanted items such as furniture, appliances, or household effects for disposal or recycling, subject to agreement and additional charges. We do not collect mixed household rubbish, builders waste, hazardous waste, or controlled substances unless explicitly agreed and legally permitted.
8.3 Client Responsibilities
You must not request or permit us to remove or dispose of items in a way that breaches waste regulations. Where we agree to remove items for disposal, you warrant that you have the right to dispose of them and that they do not contain hazardous or illegal materials.
8.4 Charges for Disposal
Any disposal, recycling, or waste transfer fees will be added to your invoice. If we incur additional costs due to contamination, incorrect description of items, or the presence of prohibited materials, we may charge you for those additional costs.
9. Liability for Loss or Damage
9.1 Our Duty of Care
We will take reasonable care in handling and transporting your goods. However, you acknowledge that the nature of man and van and removal services carries inherent risks of minor damage, especially where goods are not professionally packed.
9.2 Exclusions and Limitations
We are not liable for loss or damage arising from:
Faulty or insufficient packing carried out by you or a third party.
Inherent defects, wear and tear, or vulnerability of items.
Acts or omissions of the client, their agents, or third parties.
Weather conditions or events beyond our reasonable control.
Loss of data, software, or records stored on devices or media.
Cosmetic damage to items that were already damaged or in poor condition.
Our total liability for any loss or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the price paid for the services and the nature of the goods, subject to any applicable compulsory legal provisions.
9.3 High-Value Items
If you wish us to handle particularly valuable items, you must declare them in advance so that we can consider any special arrangements. We may refuse to carry such items or require that you obtain suitable insurance cover.
9.4 Indirect or Consequential Loss
We shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the provision of our services.
10. Claims and Complaints
10.1 Inspection on Delivery
You should inspect goods as soon as reasonably possible after delivery. Any apparent loss or damage should be reported to the driver or to us at the earliest opportunity and, wherever possible, noted at the time of completion.
10.2 Notification of Claims
Any claim for loss or damage must be notified to us in writing within a reasonable period from the date of the service. You should provide details of the items affected, the type of damage, approximate value, and any supporting evidence such as photographs or receipts.
10.3 Resolution
We will review any claim or complaint in good faith and may request further information or evidence. Where appropriate, we may offer repair, contribution to repair, or compensation up to our liability limits. We may also propose practical solutions to mitigate any loss.
11. Insurance
We maintain appropriate business cover for the type of services we provide, subject to policy terms, exclusions, and limits. This is not a substitute for your own insurance. You are strongly advised to ensure that your household, contents, or commercial insurance covers goods in transit and any specific risks relevant to your move or transport.
12. Health and Safety
We reserve the right to refuse to carry out any activity that, in our reasonable opinion, presents an unacceptable risk to health and safety or would likely cause damage to property or vehicles. This may include moving extremely heavy, awkward, or unsafe items, or working in hazardous conditions.
You must ensure that the premises are reasonably safe and free from avoidable hazards, such as loose flooring, obstructed walkways, or aggressive animals. We may ask that pets or other animals are secured away from working areas during the service.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control. This may include, but is not limited to, severe weather, accidents, road closures, traffic incidents, industrial disputes, public emergencies, or acts of government or public authorities.
Where a force majeure event occurs, we will endeavour to notify you and discuss suitable alternative arrangements, which may include rescheduling the service. Any additional costs reasonably incurred may be payable by you.
14. Data Protection and Privacy
We collect and use certain personal information, such as names, addresses, and contact details, for the purpose of providing our services, managing bookings, and fulfilling our legal obligations. We will handle your information in line with applicable UK data protection laws and only retain it for as long as reasonably necessary.
Your details will not be sold to third parties. We may share information with insurers, legal advisers, or regulators where required by law or to protect our legitimate interests.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will usually apply to that booking. Any specific variations agreed with you in writing will take precedence over conflicting provisions in these general terms.
16. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect, and the affected provision shall be interpreted in a manner consistent with applicable law to reflect, as closely as possible, the original intent.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our services, you confirm that you have read, understood, and accepted these Terms and Conditions.
